No Access Points Error

No Access Points means that the System Manager cannot see a receiver or a base station.

This is usually present when 2 or more hubs are installed on the same machine, i.e. IML Click and IML Connector.

How to the Fix Issue:

  1. Close PowerPoint
  2. Open device manager by typing Device Manager in to the Windows start menu
  3. Select the Device with a yellow warning triangle from the Device Manager
  4. Right Click on the Device and select uninstall
  5. Remove the Click Receiver


  1. Go in to Control Panel
  2. Devices and Printers
  3. Right Click on the Unspecified Device with a yellow warning triangle (IML-WRS971)
  4. Click Properties and select the Hardware tab
  5. Select Change setting in the General tab
  6. Click the Driver tab
  7. Then click Uninstall under the Driver tab
  8. Open up Windows Explorer
  9. For Windows 7 32bit go to: C:\Program Files\IML\Click Hub
  10. For Windows 7 64bit go to: C:\Program Files (x86)\IML\Click Hub
  11. Double click the CDM20802_Setup.exe
  12. Once CDM20802_Setup.exe has finished insert Click Receiver

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Reviewed and Approved by Product Team