Receiver Unlicenced

If your USB Receiver icon does not turn green after validating an XML Licence

Check Licence

1. Ensure the USB Receiver is inserted and you see an orange LED
2. Double check the 6 digit number on the XML Licence corresponds with the digits displayed underneath the barcode on the physical USB Receiver.
   
   

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Check Device Driver

1. Ensure the USB Receiver is inserted and you see an orange LED
2. Go to Bluetooth and other devices and look for IML-WRS971T
3. If you do not see it in the list remove the USB Receiver and insert into a different USB port
4. Still don't see it, try installing IML-WRS971T Device Driver

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Check Device Manager

If moving the USB Receiver to a new port does not resolve the issue

Tables can't be imported directly. Please insert an image of your table which can be found here.

1. Go to Device Manager 
2. Highlight Universal Serial Bus Controller
3. Click Scan for hardware changes

Universal Serial Bus Controller Scan for hardware changes

Still not working

Tables can't be imported directly. Please insert an image of your table which can be found here.

1. Stay in Device Manager 
2. Right click USB Root Hub 
3. Go to Power Management tab
4. Untick Allow the computer to turn off this device to save power

USB Root Hub  Power Management tab Allow the computer to turn off this device to save power

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Reboot the Machine 

1. Leave the USB Receiver Inserted
2. Reboot the machine
3. Load Lumi ViewPoint

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Place licence in root folder

1. Place your xml file in C:\Users\Public\Documents\IML\Licences
2. Check you see Receiver In

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Check with Admin

Check with you Administrators that your USB ports are not locked down due to a security

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Reviewed and Approved by Product Team